Challenge
Client were employing a number of office assistants with various talents and backgrounds who were attending to a number of general office functions as;
- Bills Reconciliation -Accounting Background
- Payment Follow up- Accounting Background
- Card Account & Main Account Reconciliation
- Payroll – HR and Accounting Expertise
- Jobs creation & Jobs closing Sales & Data Entry
- Invoicing – Sales Background
- Daily timesheet- Operational Project Management Background
- Payment of bills in timely manner- Accounting Background
- Assists on quotes creation and sending- Sales Background
- Follow up of quotations sent- Sales Background
The full time employment of such qualified staff were too costly due to minimum salary scales as well as the add on benefits applicable in Australian Labor Laws.
Similarly, when there was a need to reduce staff numbers due to varying business seasons, to reduce staff numbers presented a serious challenge in sharing work load between staff during lean times.
Solution
Solvere Workforce Solutions have been analyze the key parts where we could assist the client.
Our solutions were:
- Train the Solvere Team to be dedicated to client as Virtual Office Assistants. Combine the functions under General Office Staff Job Desription
- Employ the staff under Solvere company and have the employment contract connected to Solvere Contract with client.
Benefit
Reduce clients Staff Costs by up 60% of what they were paying to locally hired personnel along with additional benefit costs such as medical and Superannuation benefits.
Reduce the clients Head count and eliminate their concerns on reducing staff numbers in line with Strict Labor Laws applied in Australia
Eliminate client’s expenses in creating fully equipped work stations and reduce office rent. As Solvere monthly rate charged on a per employee basis include individual employees Salary and benefits as well as provision of Desk with fully equipped Office environment (Laptop/Printer & Scanner), high speed internet connectivity.
Result
As a result Solvere were able to provide the customer with fully trained, customer centric Team producing 30% increase in productivity and reducing their overall all dedicated cost on the team of 3 staff by 60%.
Considering an average cost of an employee of this skill level in Australia is AU$ 900.00 per week with 3 employees the annual cost to client was AU$ 140,000. Solvere total charges for the customer was AU$84,000 based on a reduced head count.
